Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Morita USA.

This Shipping Policy explains how we process and deliver orders within the United States.

Shipping Locations

At this time we ship only within the United States.

International shipping may become available in the future.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

During promotional periods processing times may be slightly longer.

Shipping Methods and Delivery Time

Shipping times are estimates and begin after the order has been processed.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping (if available): calculated at checkout

Actual delivery times may vary depending on destination weather carrier delays and other external factors.

Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery destination
  • Order size and weight
  • Selected shipping method

Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order ships you will receive a confirmation email with tracking information if available.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Morita USA is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Additional shipping fees may apply if a package must be reshipped.

Lost or Delayed Packages

If your order appears delayed or lost:

Please contact us at:

Email: morita@detallemorita.com

We will work with the carrier to help resolve the issue.

Damaged Shipments

If your order arrives damaged:

Please contact us within 7 days of delivery and include:

  • Order number
  • Photos of the package and product
  • Description of the issue

We will review your request and provide assistance.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered fulfilled.

If you experience issues after delivery please contact us for assistance.

Contact

For shipping questions contact:

Morita USA
Email: morita@detallemorita.com
Website: moritausa.com