Return & Refund Policy

At Morita USA, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer returns and exchanges under the conditions below.

Return Eligibility

Customers may request a return within 30 days of receiving the order.

To qualify for a return:

• Items must be unused and in new condition
• Products must be returned in their original packaging
• Items showing signs of use, damage caused after delivery, or missing components may not qualify

We accept returns for:

• Defective products
• Non-defective products

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Return Shipping

Returns must be sent by mail.

Unless the item arrived damaged, defective, or incorrect:

• Customers are responsible for return shipping costs

We do not charge any restocking fees.

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Exchanges

We accept exchanges for eligible items.

If you wish to exchange a product, please contact us before returning the order.

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Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5 business days
• Refunds will be issued to the original payment method
• Processing times from banks and payment providers may vary

Original shipping charges are non-refundable unless required by law.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of delivery and include:

• Order number
• Description of the issue
• Photos of the item (if applicable)

We will work with you to resolve the issue as quickly as possible.

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Contact Us

For returns, exchanges, or refund requests, contact us at:

Email: morita@detallemorita.com
Website: moritausa.com